Benefits - welfare rights

We provide advice, information and representation on all aspects of welfare benefits and debt problems to residents.

Our aim is to:

• actively promote the take-up of benefits to ensure that residents are aware of their rights with regard to welfare benefits.
• ensure that every assistance is given to residents to claim their benefit entitlement and thereby maximise their income.
• provide debt counselling and advice to residents who are experiencing financial difficulties.
• fully contribute to reducing poverty and deprivation within the area.                 

The service is confidential, impartial and free.

What happens next?

Customers will be advised on all welfare benefits that are currently available.

Some frequently asked questions

Where can i go to get advice on welfare benefits?

You can ask the council or contact one of the following agencies,

• Durham county welfare rights
• Citizens Advice Bureau
• Department for Work and Pensions
• Age Concern